Senior Technical Writer with 20+ years producing complex, yet user-friendly, content that ships products, accelerates developer adoption, and slashes support costs. 

Proven ability to embed seamlessly into Agile, Waterfall, and Hybrid teams.

Serving everyone from stealth-mode startups to globally recognized legacy brands.

I bring a career built on producing a wide variety of solutions, including:

• Document Intelligent Energy Storage and Controllers for Battery and Solar (~ 1 GWh portfolio) based worldwide
• Document a startup’s AI Governance Process on multiple environments
• Documented the original Starbucks Card and Store Wide Area Network 
• Author the original Subway Card and Franchise POS Documentation set 
• Document a client’s ID Management system, consolidating 7 subsidiary companies to one Global platform

and more. 

I have also supported clients across:

• Aerospace
• Bio-medical
• Cybersecurity
• Energy
• Entertainment
• Insurance
• Medical
• Telecommunications
•  Wireless

Beyond writing, I design Content infrastructures —selecting the right platform based on a thorough analysis.  

Creating, adapting, and managing Technical Content Ecosystems for clients and customers.

I bring deep methodology and process expertise to assess current workflows, identify opportunities for improvement.

I then build targeted workflows for emerging, undocumented, or even missed processes.